Pafu Oden Rocking Chair

At FTN FUTON PAZARLAMA A.Ş., we specialize in the international supply of upholstered seating furniture with metal frames (HS Code: 940171000019). Our delivery processes are structured to ensure consistency, transparency, and reliability for our customers across Europe and the United States.

1. Order Processing and Confirmation

Orders are processed upon written confirmation and in accordance with agreed commercial terms.

Production planning begins only after: 

• Order confirmation
• Approval of product specifications (models, fabrics,
  finishes)
• Confirmation of payment terms

2. Production Lead Time

 All products are manufactured based on confirmed orders.

 Standard production lead time is:

 3–4 weeks for standard models on a container basis

This timeline may vary depending on raw material availability, production scheduling, and order volume.

Any significant deviations will be communicated in advance.

3. Shipping and Logistics

Shipments are primarily arranged as:

• Full Container Load (FCL)
• Road freight for Europe
• Sea freight for United States

We work with experienced international freight forwarders specialized in furniture logistics.  

4. Estimated Transit Times

 Europe: 5–12 days by road depending on destination

 United States: 20–40 days by sea (port-to-port)

 Inland transportation may vary depending on final destination  

All transit times are indicative and not guaranteed.

5. Packaging

Products are packed using export-standard methods suitable for container shipments:

• Reinforced cartons
• Protective wrapping against dust, moisture, and abrasion 
• Palletization when required

6. Shipping Terms (Incoterms®)

• EXW (Ex Works): The buyer assumes full responsibility for collection, transportation, export procedures, and all associated costs from our facility.
• FOB (Free on Board): We are responsible for delivering the goods to the designated port and loading them onto the vessel. Risk transfers to the buyer once the goods are on board.  

Other Incoterms may be discussed and agreed upon based on customer requirements.  

Risk and responsibility transfer in accordance with the agreed Incoterm.

7. Customs, Duties, and Documentation

Products are classified under HS Code 940171000019.

Import duties, VAT, and local taxes are the responsibility of the buyer unless otherwise agreed.

We provide:

• Commercial Invoice- Packing List 
• Bill of Lading / CMR

Buyers are responsible for compliance with local import regulations.

8.Delivery Conditions

Deliveries are made to the agreed destination.

Unless otherwise specified: 

• Unloading and on-site handling are the responsibility of the customer 
• The customer must ensure appropriate access for delivery
  vehicles

9. Inspection and Claims  

All goods must be inspected upon delivery.

In case of damage or discrepancy:

• Note the issue on the delivery document 
• Notify us within 48 hours with supporting photos  

Late claims may not be accepted.  

10.Delays and Liability

We are not responsible for delays caused by:

• Customs clearance- Carrier delays- Port congestion
• External logistics disruptions  

11. Force Majeure

We shall not be held liable for delays or non-performance resulting from events beyond our reasonable control, including natural disasters, strikes, pandemics, or governmental actions.

12.Contact
Email: export@futon.com.tr

Phone: +90 541 819 30 55 & +90 536 283 22 89

1. What is your production and delivery timeline?

Our standard production lead
time is 3–4 weeks for container-based orders of standard models.

Estimated delivery times:

• Europe: 5–12 days (road freight)
• United States: 20–40 days (sea freight)

We prioritize on-time production and transparent communication throughout the process.

Need a more precise schedule?
Contact us for a tailored timeline.

2. What is your minimum order quantity (MOQ)?

Our production is optimized for full container loads (FCL) to ensure efficiency and competitive pricing.

Typical MOQ: 1 x 20FT or 40FT container, depending on product mix.

We also support flexible product combinations within a container.

Not sure how to fill a container? Our team can help you optimize your product mix.  

3. Can I request samples before placing a bulk order?

Yes, we offer sample production to help you evaluate our quality and craftsmanship. Sample and shipping costs are typically covered by the customer. Sample lead times follow standard production schedules. Sample costs may be partially adjusted in future bulk orders.

Request a sample today to experience our product quality firsthand.

4. Do you provide logistics support or only EXW/FOB?

Our standard terms are EXW and FOB, giving flexibility to experienced importers.

We also assist with freight organization, work with trusted logistics partners, and support alternative delivery terms when needed.

Tell us your preferred shipping method, and we’ll guide you through the best option.

5. Who handles customs, duties, and import procedures?

Import duties, VAT, and local taxes are generally the responsibility of the buyer.

We provide all required documents:

• Commercial Invoice
• Packing List
• Bill of Lading / CMR

Our team can also guide you through the import process if needed.

6. What if there is damage during transportation?

We use export-grade packaging
to minimize risk during transit.

In the unlikely event of
damage:

• Inspect goods upon delivery
• Report within 48 hours with
  photos

We will review and assist in
resolving the issue.

7. Why should I work with your company?

We combine efficient container-based production, export experience in Europe and the USA, and consistent quality standards.

Our goal is to be a reliable long-term supplier, not just a vendor.

Let’s discuss your next order
and build a sustainable partnership.